Now Hiring - Account Manager in Sherwood, OR

This position is with our company Nuance Systems, which is a total solution provider where our expertise applies to the Semiconductor, Solar LED and other disruptive high-tech markets. We excel in ampoule (bubble) design & fabrication and in manufacturing turnkey Integrated Systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
To perform the job successfully, this position must be able to perform each essential duty satisfactorily. Requirements below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Self-directed work dependent on customer assignment
• Direct customer interaction and communication via email, phone, or customer portal (SOA, schedule changes, quotes, etc.).
• Order receipt and entry.
• Quoting.
• Order management to maintain on time delivery and customer satisfaction.
• Coordinates shipment/fulfillment of customer orders.
• Support related to NSIs products and manufacturing services.
• Order entry and order management to ensure on time shipment to meet customer need dates.
• Verbal and written communication directly with customers and other customer personnel.
• Work Order generation and release for scheduling and manufacture.
• Maintain and uphold NSI and customer quality requirements and objectives.
• Develop and maintain customer relationships.
• Contract review of customer POs to ensure orders are processed correctly and all both parties agree on expectation.
• Participation in escalation management for both customer and internal needs
• Conduct work in accordance with NSI quality system and requirements.
• Continuous review of open orders to track order status.
• Communicate updates and schedule impacts directly with customer if original commit will be missed.
• Coordination with scheduling, purchasing and manufacturing teams to ensure materials will arrive on time to meet commitments or customer need dates.
• Fielding and Quoting customer requests.
• Coordination in the processing of returned materials (RMA).
• Working with senior management regarding details of customer orders.
• Strong awareness of customer quality requirements.
• Ability to coordinate and process shipments for customer orders.
• Interacting with customer portals for shipments and payments.
• Review and managing of WOs specific to customer SO demand as well as WOs destined for NSI stock.
• Complete NSI required training on time for all procedures. This may also include customer procedure training quarterly and annually.
• Responsive customer communications in a timely manner to facilitate great customer experience.
• Use of ERP system and of MS Office suite for reporting.

KEY SALES RELATED SKILLS

• Telephone Skills
• Verbal Communication
• Listening and critical thinking
• Professionalism
• Customer Focus
• Organizational ability
• Informing and collaborating well with Others
• Ability to prioritize and re-evaluate competing priorities.

SPECIFICATIONS and QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good organizational skills.
• High energy level, self-motivated and directed, with a keen attention to detail.
• Able to prioritize and execute tasks in a high-pressure environment.
• Ability to manage and prioritize individual and sales team direction.

Education and/or experience
High school degree or equivalent. One or more years related experience and/or training preferred.

Language skills

• Experience setting, communicating, and achieving goals.
• Proficiency with computer applications including MS Word, Excel, Project, and Outlook.
• Ability to write status reports and general business correspondence; present information and respond to questions from individuals or groups.

#CPS4U

CPS (an Exyte Group Company) is a group of manufacturing and design companies providing innovative product solutions to the semiconductor, life science, chemical processing, gas systems, wastewater, mining, power generation and other industries. We provide a broad range of products & services including liquid, chemical, and gas storage, blending, and delivery control, pre-fabricated high purity process utility modules, corrosive fume exhaust duct, and airflow control devices. With the breadth of our product offerings and engineering capabilities we can offer broad turnkey solutions or targeted niche products depending on our customers needs and desires.

BENEFITS:
Critical Process System Group offers competitive compensation and a complete benefits package that includes: Annual Performance-Based Bonuses, Medical, Dental, Vision, Health Savings Account, Short/Long Term Disability, Life and AD&D Insurance. 401k deferral and match program, PTO and Paid Holidays and Employee Assistance Program.

Extras:
Paid Volunteer Time Off, Above & Beyond Recognition, Birthday Recognition, Wellness Program with challenges, incentives and rewards all year!

If you are looking for a future with a company known for its inventiveness and passion for progress, look no further...... your career is right here!